What if I make a payment and do not receive my item from the Lender? | Mutterfly

What if I make a payment and do not receive my item from the Lender?

Don’t worry - your money is safe with Mutterfly. In case the lender is unavailable or is unable to give the item we try our best to get the item from an alternate Mutterfly user. If we are unable to fulfill the request, your amount will be completely refunded to you the following day.